Join our Team
Technical Support Representative
KEY RESPONSIBILITIES
- Customer Support: Responds promptly to inquiries and issues via phone, email or chat.
- Troubleshooting: Diagnoses basic network problems, provides step-by-step guidance to resolve connectivity issues, and escalates complex cases support as necessary.
- Documentation: Accurately logs all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Monitoring: Proactively monitors system alerts to identify potential issues.
- Communication: Maintains clear and effective communication with both customers and internal teams, ensuring all parties are updated on the status of the issue.
- Knowledge Management: Stays updated on the latest products, services, and troubleshooting techniques related to the account's services.
QUALIFICATIONS
- Education: With at least 2 years in college or a degree in IT, Computer Science, or related field is a plus.
- Experience: Previous experience in a technical support role, preferably in the IT or telecommunications industry.
- Technical Skills: Basic understanding of networking concepts, familiarity with satellite communication systems is a plus.
- Soft Skills: Strong problem-solving skills, excellent communication abilities, and the ability to remain calm under pressure.
- Language: Proficiency in English is required.